Insights and original research from experts across the globe.
Featured Insight
Hidden in Plain Sight: 20 Global CX Blindspots Uncovered
This original research report shows that the effects of CX gaps are both pervasive (93% of global CX business leaders identified 3 or more hidden gaps) and result in significant blindspots (81% of business leaders with responsibility for CX believed they are excelling but only 20% of customers agree).
CX20
Why Are Telcos Still Struggling with Customer Experience? See The Top CX Gap In Telco
Experiences that Work
This Telco Delivered the First Complete eSim Activation App in Canada
Experiences that Work
EX to the Power of AI: How Leaders are Transforming Employee Experience with GenAI
Emerging Tech